Expectations are great…until they are not met. We all have certain expectations and when they aren’t met, we can’t help but feel let down —we hoped things might turn out one way, but they fell short. What happens when we disappoint the people for whom we work? Is getting a complaint from our boss or [...]
Archive for the ‘Best Practices’ Category
Don’t Be A Cardboard Cutout!
April 29, 2010
You know what I mean, right? Those life-sized, full color blowups of real people, mounted to foamboard, cut all the way around, and then propped up so they look like a real person? A few phrases come to mind here… “Light’s on, but no one’s home” “As useful as an ashtray on a motorcycle” or [...]
Trade Show Selling Strategies
April 28, 2010
After attending the On Demand trade show in Philadelphia last week, I would like to share some smart exhibitor selling strategies. So, you’re an exhibitor, you’ve spent a lot of money on the trade show space, promotional items, booth, etc…how do you get attendees’ attention and turn them into serious prospects? A good start is [...]
Nobody’s Fault But Mine
April 14, 2010
How are you as an apologizer? Does it stick in your craw? Make you annoyed because you felt justified in whatever action you took? Or do you apologize too easily? Want to keep the peace and just say you’re sorry to get it over with? Well, neither situation is ideal. In order for an apology [...]
Can I Speak with a LIVE Person…PLEASE!?!
March 30, 2010
Why are businesses using automated answering services during normal business hours, as a replacement to nice, friendly, helpful, AND LIVE, customer service representatives? Do business owners actually believe this is a good idea? An upgrade in customer service? I don’t know anyone who hasn’t felt utter frustration, at least once, after encountering an automated answering [...]
