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book
So, here you are, stuck in the middle of a recession. You don’t know when it will end, and you feel like it has already been forever. You worry. You complain. You stress over it. You toss and turn at night. What can you do? READ A BOOK! In the midst of all of this turmoil, you are veritably surrounded by thousands of books that can help you not only survive, but get stronger! Don’t waste precious energy fretting…DO SOMETHING ABOUT IT! There are many authors and many topics dealing with this business downturn. How about picking one up? Business
attitude
Attitude is a little thing that makes a big difference.  ~Winston Churchill Churchill got it right for sure! Think back on some of your best customer service experiences. Now, think back on some of the worst. What was the common denominator?   You guessed it…ATTITUDE!   There are many, many ways to demonstrate a good attitude at work. According to Bob Rosner and Sherrie Campbell, some ideas include: Showing appreciation to your coworkers…say thanks effusively, give praise when the opportunity presents itself, offer help when possible Communicating with your coworkers effectively…always be enthusiastic and clear in expressing your requests and questions, make sure
projects
Phone not ringing as much as it used to? People kinda hangin’ around looking like they are at loose ends? What are you gonna do?   PUT ‘EM TO WORK!   During this perceived or real lull in your business, why not tackle some of those projects you never seemed to have time to get to before…remember, when you were meeting rush deadlines?!   If you don’t have one handy, make a list for you and your team of all of the things you could be doing if only you had the time (of course, in addition to servicing the

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