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Attitude is a little thing that makes a big difference.  ~Winston Churchill Churchill got it right for sure! Think back on some of your best customer service experiences. Now, think back on some of the worst. What was the common denominator?   You guessed it…ATTITUDE!   There are many, many ways to demonstrate a good attitude at work. According to Bob Rosner and Sherrie Campbell, some ideas include: Showing appreciation to your coworkers…say thanks effusively, give praise when the opportunity presents itself, offer help when possible Communicating with your coworkers effectively…always be enthusiastic and clear in expressing your requests and questions, make sure

Phone not ringing as much as it used to? People kinda hangin’ around looking like they are at loose ends? What are you gonna do?   PUT ‘EM TO WORK!   During this perceived or real lull in your business, why not tackle some of those projects you never seemed to have time to get to before…remember, when you were meeting rush deadlines?!   If you don’t have one handy, make a list for you and your team of all of the things you could be doing if only you had the time (of course, in addition to servicing the

Did you think your homework obligation was complete just because you aren’t in school anymore? WRONG! Now, more than ever, it is crucial for your continued success in ANY endeavor to DO YOUR HOMEWORK!   It doesn’t matter WHAT activity you are engaged in…business development, customer service, or simply just trying to keep your job. If you do your homework and go that extra mile, you will prevail! Heck, forget the extra mile anymore, an extra INCH will put you head and shoulders above the rest!   Although it seems oxymoronic (did I make that up?), in today’s tough economic