January 5, 2010 What To Do When Things Go Wrong Let’s face facts, life is not a fairy tale, and occasionally things might not go according to plan. Things ever go wrong for you? Yeah, I thought so! Murphy’s Law wasn’t created for no reason, after all! The key seems to be how you react when things do go awry. For simplicity’s sake, let’s just assume there are two ways things go wrong… A. YOU cause the problem or error B. The error or problem happens TO you When the problem rests on YOU or your staff or team or associates, and YOU are responsible, what should you do? First,…
May 15, 2009 SSSHHHH…ARE YOU LISTENING? Here is a lost art…the art of truly listening. Tumultuous times like these may provide an impetus for people to speak in order to make themselves feel better. Perhaps they are commiserating about the economy, perhaps they are looking for advice or ideas on how to improve sales or save money, maybe they just want to vent. Here’s an idea…JUST LISTEN! Listening is a true skill, and not always an easy one. There are so many “triggers” in a conversation that make you want to jump right in and make a comment. You have some knowledge of what is being…