A Tale of Two CSRs

It was the best of calls; it was the worst of calls. Recently, I received a fantastic email from Southwest Airlines…I qualify for A-List Status finally! Hallelujah! I’m not sure how that affects me as a human being, but it’s got to be good, right? Who doesn’t want to feel special, elite, appreciated? Even though one of my daughters is a lawyer, I didn’t want to bother her to help me puzzle out the legalese that detailed what these elusive A-List benefits are to me, since she’s too busy trying to put very bad actors in prison. So, I did…

Can’t Get Too Much Love!

Welcome to my new theme for this blog space. I am, of course, talking about the “love” between vendors or organizations and their clients or constituents. A very sage, savvy and experienced client once said to me that the relationship between a supplier and customer can be likened to a romantic relationship. There is the “woo-ing” phase, whereby the potential vendor “courts” the prospective client. They have many meetings (“dates”) finding out about one another to see if there is a good match. Each party asks questions of the other, hoping to find common ground to continue the relationship. If…

Things are Getting Better all the Time

“A little better all the time (It can’t get no worse)” In a throwback to the good old days, the beloved Beatles are currently enjoying a resurgence in popularity. I could make a case that they never actually receded in popularity all these decades. But that is for another day. To quote from this uplifting Fab Four song, I’ve discovered that, in some ways, things really are getting better. Specifically, I’m referring to the treatment and views from men of women in the workplace, and in particular, men of the younger generations. I was asked to participate in a panel…