June 10, 2009 OH, GROW UP…NOT!! Let’s consider today the possibility that children may be the greatest salespeople the universe has ever known. How is this possible? Consider this: Kids are creative Kids are persistent Kids are enthusiastic Kids have positive attitudes Do children EVER take no for an answer? NO, THEY DO NOT! They just take “No” as “Not now” or “Not that way, find another way to ask.” Wouldn’t you like to be able to bottle all of that energy, and upbeat, positive thinking and sprinkle it over yourself, your salespeople, and while you’re at it, all of your co-workers? Try having a child-like…
April 24, 2009 Transform a Positive Attitude into Job Security Attitude is a little thing that makes a big difference. ~Winston Churchill Churchill got it right for sure! Think back on some of your best customer service experiences. Now, think back on some of the worst. What was the common denominator? You guessed it…ATTITUDE! There are many, many ways to demonstrate a good attitude at work. According to Bob Rosner and Sherrie Campbell, some ideas include: Showing appreciation to your coworkers…say thanks effusively, give praise when the opportunity presents itself, offer help when possible Communicating with your coworkers effectively…always be enthusiastic and clear in expressing your requests and questions, make sure…
