Putting on My Traveling Shoes

Getting bad service anywhere sucks, right? Having an inattentive server in a restaurant, or a rude ticket agent at the airport, or a grumpy cashier at the grocery store all can diminish the quality of your experience. What is possibly worse than being on the receiving end of bad service? How about NO SERVICE AT ALL? You don’t even have the chance to experience a negative interaction because NO ONE EVER GOT BACK TO YOU! This inexplicable phenomenon happened to a work associate of mine recently, and it boggles the mind. He wanted to identify a local marketing firm to…

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I’m Not Trying to Complain

Good Excuse to Complain Who doesn’t love to complain? Admit it, when you are upset about some issue or perceived slight or unmet expectations, doesn’t it feel good to just let loose on the representative of said irritation? I’ll cop to my share of venting inappropriately. With my advancing age comes greater experience and breadth of view. It occurred to me recently that HOW you complain can be the difference between getting a happy resolution or simply raising your own blood pressure. While I hate to continue to quote tired old saws, “you catch more bees with honey than with…

The Love Letter

Does anyone under the age of 30 even know what a “love letter” is? Back in the day…before smart phones, computers, the internet, instantaneous communication, there were letters. Real letters. Handwritten. Thought-out. Emotional. Confidential. Meaningful. Heartfelt. Back in the day, people spoke on telephones, in person, and managed to engage with one another without the use of any electronic devices whatsoever. And they wrote to each other. Love letters. Letters home from camp. Postcards from faraway places, like Ocean City, Maryland. Slips of paper passed in school. Grocery lists. Letters to friends. Letters to distant relatives. Thank you notes. RSVP…