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I’m Not Trying to Complain

Good Excuse to Complain Who doesn’t love to complain? Admit it, when you are upset about some issue or perceived slight or unmet expectations, doesn’t it feel good to just let loose on the representative of said irritation? I’ll cop to my share of venting inappropriately. With my advancing age comes greater experience and breadth of view. It occurred to me recently that HOW you complain can be the difference between getting a happy resolution or simply raising your own blood pressure. While I hate to continue to quote tired old saws, “you catch more bees with honey than with…

2018…The Year of Customer Service

Some days you are on the giving end of it, some days, the receiving end. As important as it is for you to get it, it is even MORE important for you to give it. To what am I referring? Why, Customer Service, of course! You know how important good customer service is to you when you are making buying decisions…what restaurants to dine in, which shops to patronize, what merchandise to buy. Try practicing the “Golden Rule” as it applies to customer service and be an example of how to give great service in your own job. Even if…

The Amazing, Incredible Talking Suit

As a business owner, I have choices about how to run my business. One of those choices involves financing equipment purchases. There are not a ton of options: Self-finance (ie write a check out of business funds) Lease from the manufacturer or another institution Borrow money from a bank There are other sources of funds of course (credit cards, venture capital, crowd funding, etc.), but I think I hit the biggies. After much thought, research and experience, I normally choose option 3. The rates are usually lower than leasing, and end of term options are much easier. I recently went…