November 16, 2023 Can’t Get Too Much Love! Let’s talk about the “love” between vendors or organizations and their clients or stakeholders. A very sage, savvy and experienced client once said to me that the relationship between a supplier and customer can be likened to a romantic relationship. There is the “woo-ing” phase, whereby the potential vendor “courts” the prospective client. They have many meetings (“dates”) finding out about one another to see if there is a good match. Each party asks questions of the other, hoping to find common ground to continue the relationship. If things progress along well, the prospective client might give the potential vendor…
August 25, 2023 She’s My Favorite Client, She’s My Pride And Joy Stevie Ray Vaughan says: “Well you’ve heard about love givin’ sight to the blind. My baby’s lovin’ cause the sun to shine.” How do you think your clients or customers would react if you treated each of them like they were your pride and joy? Do you think they would refer you to their friends and associates? Would they try to go out of their way to give you more business? Maybe they would call your boss and let him know how well they were treated? If they changed jobs, perhaps they would “take you with them?” Those all sound…
January 4, 2023 The Importance of Being Earnestly On Time How do you feel about being late? Are you a timely and prompt person? Early, even? Do you push things until the last minute or do you leave yourself a little margin for traffic, parking, getting lost, etc.? How do you feel when you have an appointment and the other party is late? Are you understanding or annoyed? It should be a hard and fast rule that one should be prompt to appointments at the time they are made. Of course, emergencies and unforeseen problems come up all the time, and for the most part, people are sympathetic and accommodating;…