Let a Sparkling Smile be Your Superpower

There is a superpower that we all have easy access to every waking moment. Your shining smile. No, really, I mean it. People who smile more often really do rule the world. Smiling improves your health by lowering your stress, releasing endorphins, lowering your blood pressure, and gives a boost to your productivity. Researchers have even found a link between smiling and longevity. And who wouldn’t want to live a long life if you’re going to be so darned happy! I have a concrete example of how smiling may actually enhance your employment opportunities. Recently, we were interviewing for a…

Is There Anything Else I Can Help You With? Anything At All?

Pet peeve time. You buy something. Or travel somewhere. Or make plans. And something goes awry. What you ordered came in wrong. Or late. Or not at all. Your hotel room was not what you expected. Or too loud. Or dirty. Your restaurant reservations were lost. Or the food was bad. Or the service was rude. You know what I mean. What do you do? You could email, or post to social media, or go straight to skewering on Yelp. Or you could call customer service and try to get a resolution. After spending an hour online trying in vain…

Bumper Car

Are You Getting Taken for a Ride, or Are You in the Driver’s Seat? Everyone likes to be in charge of their own day, right? It’s nice to have certain parameters and expectations of what we’re meant to do each day, certainly; but having ultimate control over what you do can really make the difference between a great day and a day full of SMH. I love my job, and almost everything about it. I have a list of items I need to accomplish each day, while allowing for “new business,” things that crop up unexpectedly and must be dealt…