customers

Keeping Customers on Your Mind

Customers need to be touched. They will come back to you if they are thinking about you. They are thinking about you if you are thinking about them! Here are a few ideas to keep your business on a solid foundation: Ask your existing clients what you are doing right…and what you can do better. The best way to get a new client is to impress an old one. There are a lot of ways to measure the happiness of your existing clients. A customer satisfaction survey is a simple way to find out how people are thinking and to…

tough times

Simple Selling Tips for Tough Times

Tough times call for real action and positive change. Salespeople know that better than anyone. Aggressively waiting for the phone to ring doesn’t work. Neither does doing the same things with double the energy. But there are things you can do in times like this. Here are two tips that you can put into place this week with only a little effort: 1.) Distribute an insider sheet to your prospects. When your salesperson is absolutely unable to get someone engaged, have them hand your customer a small “insider sheet,” which could feature a blurb about a particular product, a customer,…

live person

Can I Speak with a LIVE Person…PLEASE!?!

Why are businesses using automated answering services during normal business hours, as a replacement to nice, friendly, helpful, AND LIVE, customer service representatives? Do business owners actually believe this is a good idea? An upgrade in customer service? I don’t know anyone who hasn’t felt utter frustration, at least once, after encountering an automated answering machine when calling to place an order or ask a question. The worst is the kind that is supposed to recognize your voice commands, but no matter how perfectly you enunciate, it can’t differentiate yes from no. When people call your business, they want to…