November 14, 2025 Consumer Power Use it intentionally. Ever had a meal so great you wanted to tell everyone — or an experience so awful you wished you could warn the world? Your reviews matter more than you think. Here’s how to use your consumer power wisely — and make sure your feedback actually helps. If you’re like me, you patronize all sorts of businesses — restaurants, shops, contractors, medical offices. And if you’re also like me, you’ve probably experienced the full range of customer service: from stellar to tragic. As consumers, we have more power than we realize to influence the level of service…