Ink Hands

Has This Happened To You?

The other Saturday morning, I was changing the toner cartridge in my home inkjet printer, and I carelessly got a smear of ink on my finger. I looked at my pointer with the long, black smudge, and was secretly pleased. I thought back over the years to the times I noticed inky stains on my hands. And why wouldn’t I be pleased? I’m a printer after all! Both of my parents were in the printing industry, as were an uncle, a cousin, and my paternal grandfather. Ink-stained hands are a badge of honor in my profession. It’s great to feel…

interrupted

Don’t Stop Me Now

It’s been almost 2 years since my last Pet Peeve blog, and I’m sure you have been tossing and turning sleeplessly, wondering what else really gets under my skin. Well, wait no longer, put on your footie PJs and prepare for a blissful night of rest. I hate to be interrupted. News flash, right? I mean, really, who DOES like to be interrupted? No one that I know. And yet… Have you found yourself in a conversation, talking about a particular topic, telling someone a story, or making a thoughtful observation, only to be “talked over” by your alleged listener,…

feel wanted

Make Me Feel Wanted

How do you feel when you are a customer? Do you feel like the other person really wants to help you? Is grateful and thankful for your patronage? Desires to provide you with a memorable, top notch experience? Or is it something else? Do you feel like an interruption to someone? Do you believe they are reluctant to help you? That perhaps they don’t care if you are there or not? Maybe even wish you’d go someplace else or to someone else? Now, look at how you treat your own customers, clients, co-workers, vendors and other constituents that fall in…