COVID Stinks!

“You love herBut she loves himAnd he loves somebody elseYou just can’t win” Has anyone other than me noticed that the economic consequences of the COVID pandemic are just like J. Geils puts it in his iconic song, Love Stinks? As a small business owner who deals almost exclusively with other businesses, I’ve made an interesting observation… this COVID economic situation is full of disjointed extremes. On one hand, unemployment has skyrocketed to levels not previously seen in decades or longer. On the other hand, in speaking with people in various industries and reading the newspapers, there is a labor…

The Love Letter

Does anyone under the age of 30 even know what a “love letter” is? Back in the day…before smart phones, computers, the internet, instantaneous communication, there were letters. Real letters. Handwritten. Thought-out. Emotional. Confidential. Meaningful. Heartfelt. Back in the day, people spoke on telephones, in person, and managed to engage with one another without the use of any electronic devices whatsoever. And they wrote to each other. Love letters. Letters home from camp. Postcards from faraway places, like Ocean City, Maryland. Slips of paper passed in school. Grocery lists. Letters to friends. Letters to distant relatives. Thank you notes. RSVP…

clients

How Do You Love Your Clients?

Do you put yourself in your clients’ shoes? Are you empathetic? Can you feel their stress, pain and worry? How else will you be able to help them if you don’t become them? At least for a while… The best way to do this is to always be asking questions, and then listening to the answers. Clients don’t always want to tell you the truth or the whole truth. It is our job as interested problem solvers to get at the truth in order to provide the best help possible. Be caring and concerned. Be tender if you can. I…