September 9, 2014 Money Talks… Or Does It? Is a large organization too large to offer the “personal touch” to its constituents, clients, stockholders, and employees? Or, put another way, does being part of a large organization or operation excuse you from offering a personal touch? Are you “too big” or “too important” to show you care? In my experience, the vast majority of large companies exhibit very little desire to go an extra inch, much less mile, for the individuals that pass inside their orbit. And when I say “personal touch,” I am not talking about a generic email that might or might not have your name…
November 20, 2013 Make Me Feel Wanted How do you feel when you are a customer? Do you feel like the other person really wants to help you? Is grateful and thankful for your patronage? Desires to provide you with a memorable, top notch experience? Or is it something else? Do you feel like an interruption to someone? Do you believe they are reluctant to help you? That perhaps they don’t care if you are there or not? Maybe even wish you’d go someplace else or to someone else? Now, look at how you treat your own customers, clients, co-workers, vendors and other constituents that fall in…
