Soon It’ll Be a Memory You’re Trying to Remember to Forget

This unforgettable and seemingly never-ending pandemic is turning out to be the great equalizer. Barista and superstar alike are home, padding around in their jammies, trying to entertain themselves and retain a grip on what remains of their sanity. Many of us take refuge, comfort and yes, even enjoyment in poking fun, looking for the humor, and trying keep their attitudes on the lighter side. Watching funny Tik Tok videos has become something of a national pastime. And don’t get me started on Facebook cat memes. Early on in the pandemic, in March of last year, I sent an email…

Let a Sparkling Smile be Your Superpower

There is a superpower that we all have easy access to every waking moment. Your shining smile. No, really, I mean it. People who smile more often really do rule the world. Smiling improves your health by lowering your stress, releasing endorphins, lowering your blood pressure, and gives a boost to your productivity. Researchers have even found a link between smiling and longevity. And who wouldn’t want to live a long life if you’re going to be so darned happy! I have a concrete example of how smiling may actually enhance your employment opportunities. Recently, we were interviewing for a…

Is There Anything Else I Can Help You With? Anything At All?

Pet peeve time. You buy something. Or travel somewhere. Or make plans. And something goes awry. What you ordered came in wrong. Or late. Or not at all. Your hotel room was not what you expected. Or too loud. Or dirty. Your restaurant reservations were lost. Or the food was bad. Or the service was rude. You know what I mean. What do you do? You could email, or post to social media, or go straight to skewering on Yelp. Or you could call customer service and try to get a resolution. After spending an hour online trying in vain…