December 8, 2009 Give the Gift that Keeps on Giving… REFERRALS! Whether you are giving them or getting them, referrals rock! When you give them, of course giving wisely only to those worthy few who truly deserve them, your stock rises with both the person you are referring and the person you are referring to. How does this happen? If you are referring someone deserving, they will be very grateful and will most likely either continue doing a great job for you, do an even BETTER job for you, or even refer YOU to someone. When you refer someone deserving, the person you are referring them to will be very grateful…
April 24, 2009 Transform a Positive Attitude into Job Security Attitude is a little thing that makes a big difference. ~Winston Churchill Churchill got it right for sure! Think back on some of your best customer service experiences. Now, think back on some of the worst. What was the common denominator? You guessed it…ATTITUDE! There are many, many ways to demonstrate a good attitude at work. According to Bob Rosner and Sherrie Campbell, some ideas include: Showing appreciation to your coworkers…say thanks effusively, give praise when the opportunity presents itself, offer help when possible Communicating with your coworkers effectively…always be enthusiastic and clear in expressing your requests and questions, make sure…
