Whether you are giving them or getting them, referrals rock!
When you give them, of course giving wisely only to those worthy few who truly deserve them, your stock rises with both the person you are referring and the person you are referring to.
If you are referring someone deserving, they will be very grateful and will most likely either continue doing a great job for you, do an even BETTER job for you, or even refer YOU to someone.
When you refer someone deserving, the person you are referring them to will be very grateful because you have helped them either solve a problem, made their life a bit easier, shown them a new or different supplier or vendor, or saved them some money. In fact, they might be so grateful to you, that THEY will give you a referral too!
When you GET a referral, you should recognize that as being one of the highest compliments you can receive from someone.
He is putting himself on the line, his taste, his opinion, his reputation, all trying to help you AND help the person you are being referred to. This is not a situation to take lightly. You should go ABOVE AND BEYOND for both the referral and the person who did the referring. Make sure everyone is satisfied, do lots and lots of thanking and following up. Show your appreciation in numerous ways…a card, a small gift, a referral back, an email, a letter, anything so you let them know to KEEP THOSE REFERRALS COMING.
If referrals are handled properly, they can be extremely powerful tools in either your marketing arsenal or for your own career development.
Why not spend a little time thinking about referrals and how you can give and get them in 2010?
Paula Smith / Paula@curryprint.com / Office: 410.685.2679