April 3, 2019 Would a Little Follow Up Kill You? Feast or famine. When it comes to follow up, this is what happens: You either are stalked hourly by a robocomputer emailing you about your unclaimed shopping cart on a website you visited by accident 3 years ago, or you get crickets from the person who took time to come out, meet with you, ask you pointed questions, so much so that you feel compelled to file a missing person’s report on him. Why does appropriate follow up seem like such a daunting challenge? If you are in sales (and these days, we all are, pretty much), and you respond…
August 4, 2011 Making Lemons from Lemonade Expectations are great…until they are not met. We all have certain expectations and when they aren’t met, we can’t help but feel let down —we hoped things might turn out one way, but they fell short. What happens when we disappoint the people for whom we work? Is getting a complaint from our boss or client really as bad as it seems? The answer is, surprisingly, both yes and no. Disappointments may arise from a miscommunication between two parties, where one party has higher or different expectations than the other party understands, or else may be unable to meet. If…
August 13, 2009 PARALYSIS ANALYSIS …DON’T LET IT HAPPEN TO YOU! An economic slowdown is a prime time to come down with this affliction. Why? Well, perhaps you have more time on your hands due to slower business. Maybe you are worried about spending any money whatsoever with times so tight. Are your decisions heavily-scrutinized to keep costs contained? Is it possible that you are second-guessing yourself after having lost some faith in your abilities because of the recession? Any one of these alone could cause a mild case, but all taken together could lead to a major bout of PARALYSIS ANALYSIS! What is it? It is when you spend extra…
