August 25, 2023 She’s My Favorite Client, She’s My Pride And Joy Stevie Ray Vaughan says: “Well you’ve heard about love givin’ sight to the blind. My baby’s lovin’ cause the sun to shine.” How do you think your clients or customers would react if you treated each of them like they were your pride and joy? Do you think they would refer you to their friends and associates? Would they try to go out of their way to give you more business? Maybe they would call your boss and let him know how well they were treated? If they changed jobs, perhaps they would “take you with them?” Those all sound…
February 9, 2023 Chat PBF You know how when you hear something new and before you have experienced it firsthand, you’ve made a judgement about it? I’ll say we are all “guilty” of that, and I use the word “guilty” because it’s never great to “pre-judge” something before having enough data to make a fair observation. However, I’ll give us a all a free pass, mostly because our worlds are filled with so much data that, in order to keep our sanity, we must be able to form snap judgements. The alternative is to be constantly overwhelmed by all our brains take in. When I…
January 4, 2023 The Importance of Being Earnestly On Time How do you feel about being late? Are you a timely and prompt person? Early, even? Do you push things until the last minute or do you leave yourself a little margin for traffic, parking, getting lost, etc.? How do you feel when you have an appointment and the other party is late? Are you understanding or annoyed? It should be a hard and fast rule that one should be prompt to appointments at the time they are made. Of course, emergencies and unforeseen problems come up all the time, and for the most part, people are sympathetic and accommodating;…