August 4, 2011 Making Lemons from Lemonade Expectations are great…until they are not met. We all have certain expectations and when they aren’t met, we can’t help but feel let down —we hoped things might turn out one way, but they fell short. What happens when we disappoint the people for whom we work? Is getting a complaint from our boss or client really as bad as it seems? The answer is, surprisingly, both yes and no. Disappointments may arise from a miscommunication between two parties, where one party has higher or different expectations than the other party understands, or else may be unable to meet. If…
July 29, 2009 A BLOG…ABOUT BLOGGING! Much like Cosmo Kramer’s Coffee Table book about coffee tables, today, I’d like to toss out the idea of writing a blog to help your business during the recession. Why write a blog? How about to get your company’s website higher on search engine lists? Search engines like Google and Yahoo really like “changing” websites vs. “static” websites, and by writing a periodic blog and linking it to your website, you may be able to improve your company’s standing in search results. Maybe you have something helpful or interesting to relate to your “constituency” (ie, your clients, your business associates,…
July 15, 2009 BUSINESS LESSONS I LEARNED AS A DAVE MATTHEWS BAND FAN (Part II) As I was writing the last blog, I realized that there were more business lessons that need to be mentioned, so at the risk of alienating anyone out there who is unfamiliar with the Dave Matthews Band, here goes: Lesson 4: Be approachable, even as an owner You might hang out in a hard-to-reach corner office, you might have an assistant screen your calls, you can run, but you should never hide from your VALUED CLIENTS! Answer your own phone now and again, take a call from a client that someone else usually handles, pick up your phone and make…
