Putting on My Traveling Shoes

Getting bad service anywhere sucks, right? Having an inattentive server in a restaurant, or a rude ticket agent at the airport, or a grumpy cashier at the grocery store all can diminish the quality of your experience. What is possibly worse than being on the receiving end of bad service? How about NO SERVICE AT ALL? You don’t even have the chance to experience a negative interaction because NO ONE EVER GOT BACK TO YOU! This inexplicable phenomenon happened to a work associate of mine recently, and it boggles the mind. He wanted to identify a local marketing firm to…

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I’m Not Trying to Complain

Good Excuse to Complain Who doesn’t love to complain? Admit it, when you are upset about some issue or perceived slight or unmet expectations, doesn’t it feel good to just let loose on the representative of said irritation? I’ll cop to my share of venting inappropriately. With my advancing age comes greater experience and breadth of view. It occurred to me recently that HOW you complain can be the difference between getting a happy resolution or simply raising your own blood pressure. While I hate to continue to quote tired old saws, “you catch more bees with honey than with…

COVID Stinks!

“You love herBut she loves himAnd he loves somebody elseYou just can’t win” Has anyone other than me noticed that the economic consequences of the COVID pandemic are just like J. Geils puts it in his iconic song, Love Stinks? As a small business owner who deals almost exclusively with other businesses, I’ve made an interesting observation… this COVID economic situation is full of disjointed extremes. On one hand, unemployment has skyrocketed to levels not previously seen in decades or longer. On the other hand, in speaking with people in various industries and reading the newspapers, there is a labor…