February 9, 2023 Chat PBF You know how when you hear something new and before you have experienced it firsthand, you’ve made a judgement about it? I’ll say we are all “guilty” of that, and I use the word “guilty” because it’s never great to “pre-judge” something before having enough data to make a fair observation. However, I’ll give us a all a free pass, mostly because our worlds are filled with so much data that, in order to keep our sanity, we must be able to form snap judgements. The alternative is to be constantly overwhelmed by all our brains take in. When I…
January 20, 2023 A Tale of Two CSRs It was the best of calls; it was the worst of calls. Recently, I received a fantastic email from Southwest Airlines…I qualify for A-List Status finally! Hallelujah! I’m not sure how that affects me as a human being, but it’s got to be good, right? Who doesn’t want to feel special, elite, appreciated? Even though one of my daughters is a lawyer, I didn’t want to bother her to help me puzzle out the legalese that detailed what these elusive A-List benefits are to me, since she’s too busy trying to put very bad actors in prison. So, I did…
May 21, 2022 The Greatest Love of All… THE GREATEST LOVE OF ALL…ISN’T HOW MOST PEOPLE ACT Why does something seem better when it’s done for others rather than oneself? I gave a stranger a dollar vs saving that dollar for myself. I listened to a complaining friend on the phone for any hour vs quietly immersing myself in a good book. I went to an unenjoyable and obligatory fundraising event vs a romantic date night with my partner. If Covid has done nothing else, it has reset our ideas of how we can enjoy ourselves. When I was an Economics major in college, I learned the concept…
