December 14, 2011 How “Social” is Social Networking? Social networking is somewhat of a misnomer, because in reality, there’s really not much “social” about it. Being “social” is about getting to know someone through conversation and establishing a connection over time—it’s not only about visiting a Facebook page. However, in our technology driven-world, it feels like computers or smart phones are the main interaction methods. We use Facebook and Twitter to stay in touch with everyone from grandparents to former classmates to our children. It makes things a lot easier, right? We have access to all these people at the click of a mouse or the touch of…
April 24, 2009 Transform a Positive Attitude into Job Security Attitude is a little thing that makes a big difference. ~Winston Churchill Churchill got it right for sure! Think back on some of your best customer service experiences. Now, think back on some of the worst. What was the common denominator? You guessed it…ATTITUDE! There are many, many ways to demonstrate a good attitude at work. According to Bob Rosner and Sherrie Campbell, some ideas include: Showing appreciation to your coworkers…say thanks effusively, give praise when the opportunity presents itself, offer help when possible Communicating with your coworkers effectively…always be enthusiastic and clear in expressing your requests and questions, make sure…
March 27, 2009 Trying to save money using digital communications with your clients? Here’s something to think about: Email can be an excellent way to stay in front of your clients. But, what makes it good, makes it bad too. Huh? Email pops up about 12 inches from your clients’ noses, wanted or unwanted. He or she might be in the middle of a meeting. Or lunch. Or a conference call. And there it is, YOUR EMAIL, an undesired interruption. Compare that to traditional mail. An envelope, letter or postcard is held onto, put aside, read later. It is not so ultimately intrusive. PRINTED COMMUNICATIONS are subtle and polite….
