August 11, 2017 STANDING ON THE ROOFTOP Perhaps some people enjoy getting up in front of friends, family, work associates, or even complete strangers, and speaking or performing? I’m guessing that those folks must be in the minority of the population. The majority of the rest of us, not so much, with some of us even exhibiting signs mimicking an actual heart attack at the mere thought of public speaking. Don’t be hard on yourself, though, as you appear to be in good company. Famous performers such as Adele, Barbara Streisand, Carly Simon, and even Sir Rod Stewart, all suffer some form of stage or performance anxiety….
November 20, 2013 Make Me Feel Wanted How do you feel when you are a customer? Do you feel like the other person really wants to help you? Is grateful and thankful for your patronage? Desires to provide you with a memorable, top notch experience? Or is it something else? Do you feel like an interruption to someone? Do you believe they are reluctant to help you? That perhaps they don’t care if you are there or not? Maybe even wish you’d go someplace else or to someone else? Now, look at how you treat your own customers, clients, co-workers, vendors and other constituents that fall in…
