March 9, 2018 Nobody’s Fault But Mine How are you as an apologizer? Does it stick in your craw? Make you annoyed because you felt justified in whatever action you took? Or do you apologize too easily? Want to keep the peace and just say you’re sorry to get it over with? Well, neither situation is ideal. In order for an apology to be meaningful, it must be, by definition, “full of meaning.” You must mean what you say, and how you say it. Interestingly, apologies can have very little to do with “fault.” In fact, “fault” is a concept that always seems rather unpleasant. In my…
April 14, 2010 Nobody’s Fault But Mine How are you as an apologizer? Does it stick in your craw? Make you annoyed because you felt justified in whatever action you took? Or do you apologize too easily? Want to keep the peace and just say you’re sorry to get it over with? Well, neither situation is ideal. In order for an apology to be meaningful, it must be, by definition, “full of meaning.” You must mean what you say, and how you say it. Interestingly, apologies can have very little to do with “fault.” In fact, “fault” is a concept that always seems rather unpleasant. In my…
January 5, 2010 What To Do When Things Go Wrong Let’s face facts, life is not a fairy tale, and occasionally things might not go according to plan. Things ever go wrong for you? Yeah, I thought so! Murphy’s Law wasn’t created for no reason, after all! The key seems to be how you react when things do go awry. For simplicity’s sake, let’s just assume there are two ways things go wrong… A. YOU cause the problem or error B. The error or problem happens TO you When the problem rests on YOU or your staff or team or associates, and YOU are responsible, what should you do? First,…
