November 3, 2016 How To Win Friends And, Oh, F@#% It! Do you ever just watch what you are doing, like rubbernecking a car accident, and know it is wrong, know you should stop, but just can’t muster the willpower or even desire to do so? Yea, that was me yesterday sending a nasty email to my company and personal bank, PNC. Why am I using the actual name of the offending bank, PNC (there, I’ve said it PNC PNC PNC PNC!), rather than just saying, “my regional bank” or some vanilla-sounding euphemism? Aren’t I worried about getting in trouble? I have 3 reasons why I am not worried about getting…
January 12, 2010 What To Do When Things Go Wrong (part 2) Remember last week when things were going wrong and it was ALL YOUR FAULT? I’m not sure if this is any better, but this week, things are going wrong, but they are happening TO YOU! Well, that’s not so good either, is it? It is a fact of life, things will go wrong periodically. So, you’ve had a bad experience, maybe had an unsatisfying meal, maybe you were overcharged for something, maybe the merchandise you bought didn’t perform as promised, maybe you stayed in a dirty hotel room, maybe your flight was late, maybe you were treated rudely at a…
