September 9, 2016 When Catching Something is Good Catching a cold. Bad. Catching fire. Possibly bad. Catching chicken pox. Most definitely bad. Catching mistakes. GOOD! I am always happy and gratified when I see our clients emailing this phrase: “Thanks for catching that!” And it constantly surprises me how often I see that in our client correspondence. Over the years, we have made it a practice to try to spend some time reading over the “print ready” files our clients give us. Even though we did not create the files and, thus, could not be held responsible for errors contained in the wording, we still invest our resources in looking through and pointing…
January 5, 2010 What To Do When Things Go Wrong Let’s face facts, life is not a fairy tale, and occasionally things might not go according to plan. Things ever go wrong for you? Yeah, I thought so! Murphy’s Law wasn’t created for no reason, after all! The key seems to be how you react when things do go awry. For simplicity’s sake, let’s just assume there are two ways things go wrong… A. YOU cause the problem or error B. The error or problem happens TO you When the problem rests on YOU or your staff or team or associates, and YOU are responsible, what should you do? First,…
