January 20, 2023 A Tale of Two CSRs It was the best of calls; it was the worst of calls. Recently, I received a fantastic email from Southwest Airlines…I qualify for A-List Status finally! Hallelujah! I’m not sure how that affects me as a human being, but it’s got to be good, right? Who doesn’t want to feel special, elite, appreciated? Even though one of my daughters is a lawyer, I didn’t want to bother her to help me puzzle out the legalese that detailed what these elusive A-List benefits are to me, since she’s too busy trying to put very bad actors in prison. So, I did…
April 22, 2022 Things are Getting Better all the Time “A little better all the time (It can’t get no worse)” In a throwback to the good old days, the beloved Beatles are currently enjoying a resurgence in popularity. I could make a case that they never actually receded in popularity all these decades. But that is for another day. To quote from this uplifting Fab Four song, I’ve discovered that, in some ways, things really are getting better. Specifically, I’m referring to the treatment and views from men of women in the workplace, and in particular, men of the younger generations. I was asked to participate in a panel…
March 11, 2022 Rationalize, Justify, Explain, Take Your Pick It’s funny how words like “rationalizing” can be charged with extra meaning, emotion, and weight. When I think of someone rationalizing…
