January 11, 2019 Is There Anything Else I Can Help You With? Anything At All? Pet peeve time. You buy something. Or travel somewhere. Or make plans. And something goes awry. What you ordered came in wrong. Or late. Or not at all. Your hotel room was not what you expected. Or too loud. Or dirty. Your restaurant reservations were lost. Or the food was bad. Or the service was rude. You know what I mean. What do you do? You could email, or post to social media, or go straight to skewering on Yelp. Or you could call customer service and try to get a resolution. After spending an hour online trying in vain…
December 7, 2018 Bumper Car Are You Getting Taken for a Ride, or Are You in the Driver’s Seat? Everyone likes to be in charge of their own day, right? It’s nice to have certain parameters and expectations of what we’re meant to do each day, certainly; but having ultimate control over what you do can really make the difference between a great day and a day full of SMH. I love my job, and almost everything about it. I have a list of items I need to accomplish each day, while allowing for “new business,” things that crop up unexpectedly and must be dealt…
July 20, 2018 I’m Just a Girl Who Can Say No…and Does, Frequently There’s something to be said for amiability. Smiling pleasantly, getting along, going along. People like amiable people. You know what happens to those who are so affable, so unbelievably agreeable? They get stuck doing EVERYTHING! That used to be me, I’ll admit it. I’m a people pleaser, I like making people happy. It’s great to bask in the warmth of someone’s glowing appreciation for your thoughtfulness and consideration. Until you start to suffer. There’s only so many hours in a day, so many minutes in an hour. If you’re always “doing” for someone else, then you’re the one who is…
