November 12, 2019 Come and Go Blues Have you ever thought about the people who populate your life? I’m talking about ALL the people, those you’ve known from your earliest memories, to your most recently-created friendships. I was thinking the other day how some people we get to “keep” throughout our lives, and others we only get to “borrow.” While family members are some of those whose relationships will often last a lifetime, I’m thinking more about friends and acquaintances. Are you lucky enough to still be close with your first childhood friends? Have you created bonds with others as you have matured? How long do those…
May 21, 2013 How Do You Love Your Clients? Do you put yourself in your clients’ shoes? Are you empathetic? Can you feel their stress, pain and worry? How else will you be able to help them if you don’t become them? At least for a while… The best way to do this is to always be asking questions, and then listening to the answers. Clients don’t always want to tell you the truth or the whole truth. It is our job as interested problem solvers to get at the truth in order to provide the best help possible. Be caring and concerned. Be tender if you can. I…
March 13, 2013 Can’t Get Too Much Love! Welcome to my new theme for this blog space. I am, of course, talking about the “love” between vendors or organizations and their clients or constituents. A very sage, savvy and experienced client once said to me that the relationship between a supplier and customer can be likened to a romantic relationship. There is the “woo-ing” phase, whereby the potential vendor “courts” the prospective client. They have many meetings (“dates”) finding out about one another to see if there is a good match. Each party asks questions of the other, hoping to find common ground to continue the relationship. If…
