Do you put yourself in your clients’ shoes? Are you empathetic? Can you feel their stress, pain and worry?
The best way to do this is to always be asking questions, and then listening to the answers. Clients don’t always want to tell you the truth or the whole truth. It is our job as interested problem solvers to get at the truth in order to provide the best help possible.
Be caring and concerned. Be tender if you can. I know we are all busy, but take a deep breath and try to relieve your stressed client or prospect from the burdens he or she is bearing.
Always improve, look for new ways to be better, faster, smarter and more reliable. And TELL your client about it! How will they know otherwise?
Listen to what Dave Matthews has to say about this:
If you are tired I’ll bear your burden
If you are dreaming I will not disturb you
Whatever your heart desires love love
I’ll clear the way for you
Come winter I will build you a fire
From the bones of who I used to be
Before you came and washed the weary away
Before you came here for me
Without our clients, we are washed away. We should let them energize us, empower us to be the best providers we can be. There is nothing wrong with establishing a caring relationship with our clients and other constituencies in our working lives.