January 12, 2018 2018…The Year of Customer Service Some days you are on the giving end of it, some days, the receiving end. As important as it is for you to get it, it is even MORE important for you to give it. To what am I referring? Why, Customer Service, of course! You know how important good customer service is to you when you are making buying decisions…what restaurants to dine in, which shops to patronize, what merchandise to buy. Try practicing the “Golden Rule” as it applies to customer service and be an example of how to give great service in your own job. Even if…
November 20, 2013 Make Me Feel Wanted How do you feel when you are a customer? Do you feel like the other person really wants to help you? Is grateful and thankful for your patronage? Desires to provide you with a memorable, top notch experience? Or is it something else? Do you feel like an interruption to someone? Do you believe they are reluctant to help you? That perhaps they don’t care if you are there or not? Maybe even wish you’d go someplace else or to someone else? Now, look at how you treat your own customers, clients, co-workers, vendors and other constituents that fall in…
April 24, 2009 Transform a Positive Attitude into Job Security Attitude is a little thing that makes a big difference. ~Winston Churchill Churchill got it right for sure! Think back on some of your best customer service experiences. Now, think back on some of the worst. What was the common denominator? You guessed it…ATTITUDE! There are many, many ways to demonstrate a good attitude at work. According to Bob Rosner and Sherrie Campbell, some ideas include: Showing appreciation to your coworkers…say thanks effusively, give praise when the opportunity presents itself, offer help when possible Communicating with your coworkers effectively…always be enthusiastic and clear in expressing your requests and questions, make sure…
