2018…The Year of Customer Service

Some days you are on the giving end of it, some days, the receiving end. As important as it is for you to get it, it is even MORE important for you to give it. To what am I referring?

Why, Customer Service, of course!

You know how important good customer service is to you when you are making buying decisions…what restaurants to dine in, which shops to patronize, what merchandise to buy. Try practicing the “Golden Rule” as it applies to customer service and be an example of how to give great service in your own job.

Even if you are not in a strictly-speaking “customer service” job function, everyone has some sort of “customer constituency” to keep happy. Perhaps it is a boss or coworkers, or students, or parents, or clients, or vendors, or even family members.

Remembering that how you treat others reflects back on you and your job should keep you perpetually on your toes and being the best, most helpful “customer service rep” you can be!

If you are a business owner, maybe pay closer attention to how your staff is greeting your clients and prospects, either over the phone, via email, or in person. Is the phone picked up quickly? Are questions handled with “I don’t know” (bad) or “Let me find out” (good)? Are customers spoken to respectfully (good) or perfunctorily (bad)? Are people left on hold for a long time (bad) or asked if they prefer to hold or be called back (good)?

Do you find yourself doing one of the “bad” actions or are you consistently a “good” customer service person?

Why not make this an important New Year Resolution…to be the best customer service representative you can be!

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

w

Connecting to %s