September 21, 2010 Simple Selling Tips for Tough Times Tough times call for real action and positive change. Salespeople know that better than anyone. Aggressively waiting for the phone to ring doesn’t work. Neither does doing the same things with double the energy. But there are things you can do in times like this. Here are two tips that you can put into place this week with only a little effort: 1.) Distribute an insider sheet to your prospects. When your salesperson is absolutely unable to get someone engaged, have them hand your customer a small “insider sheet,” which could feature a blurb about a particular product, a customer,…
March 30, 2010 Can I Speak with a LIVE Person…PLEASE!?! Why are businesses using automated answering services during normal business hours, as a replacement to nice, friendly, helpful, AND LIVE, customer service representatives? Do business owners actually believe this is a good idea? An upgrade in customer service? I don’t know anyone who hasn’t felt utter frustration, at least once, after encountering an automated answering machine when calling to place an order or ask a question. The worst is the kind that is supposed to recognize your voice commands, but no matter how perfectly you enunciate, it can’t differentiate yes from no. When people call your business, they want to…
November 6, 2009 And the survey says…take a survey! How great would it be to have information such as: How your clients like your products/services? Would they recommend you to a friend? What other products or services that you offer are they interested in hearing about? How much money they plan to spend next year on your products/services? How was their last experience with your company or organization? What could be done to improve the quality of your products and services? Who are your competitors and why? What a treasure trove of useful and valuable information! How can you get all of that vital data? Just ask for it!…
