August 13, 2021 I’m Not Trying to Complain Good Excuse to Complain Who doesn’t love to complain? Admit it, when you are upset about some issue or perceived slight or unmet expectations, doesn’t it feel good to just let loose on the representative of said irritation? I’ll cop to my share of venting inappropriately. With my advancing age comes greater experience and breadth of view. It occurred to me recently that HOW you complain can be the difference between getting a happy resolution or simply raising your own blood pressure. While I hate to continue to quote tired old saws, “you catch more bees with honey than with…
February 8, 2019 Let a Sparkling Smile be Your Superpower There is a superpower that we all have easy access to every waking moment. Your shining smile. No, really, I mean it. People who smile more often really do rule the world. Smiling improves your health by lowering your stress, releasing endorphins, lowering your blood pressure, and gives a boost to your productivity. Researchers have even found a link between smiling and longevity. And who wouldn’t want to live a long life if you’re going to be so darned happy! I have a concrete example of how smiling may actually enhance your employment opportunities. Recently, we were interviewing for a…
January 11, 2019 Is There Anything Else I Can Help You With? Anything At All? Pet peeve time. You buy something. Or travel somewhere. Or make plans. And something goes awry. What you ordered came in wrong. Or late. Or not at all. Your hotel room was not what you expected. Or too loud. Or dirty. Your restaurant reservations were lost. Or the food was bad. Or the service was rude. You know what I mean. What do you do? You could email, or post to social media, or go straight to skewering on Yelp. Or you could call customer service and try to get a resolution. After spending an hour online trying in vain…
