pride and joy

She’s My Favorite Client, She’s My Pride and Joy

Stevie Ray Vaughan says: “Well you’ve heard about love givin’ sight to the blind. My baby’s lovin’ cause the sun to shine.” How do you think your clients or customers would react if you treated each of them like they were your pride and joy? Do you think they would refer you to their friends and associates? Would they try to go out of their way to give you more business? Maybe they would call your boss and let him know how well they were treated? If they changed jobs, perhaps they would “take you with them?” Those all sound like pretty…

customers

Keeping Customers on Your Mind

Customers need to be touched. They will come back to you if they are thinking about you. They are thinking about you if you are thinking about them! Here are a few ideas to keep your business on a solid foundation: Ask your existing clients what you are doing right…and what you can do better. The best way to get a new client is to impress an old one. There are a lot of ways to measure the happiness of your existing clients. A customer satisfaction survey is a simple way to find out how people are thinking and to…

referrals

Give the Gift that Keeps on Giving… REFERRALS!

Whether you are giving them or getting them, referrals rock! When you give them, of course giving wisely only to those worthy few who truly deserve them, your stock rises with both the person you are referring and the person you are referring to. How does this happen? If you are referring someone deserving, they will be very grateful and will most likely either continue doing a great job for you, do an even BETTER job for you, or even refer YOU to someone. When you refer someone deserving, the person you are referring them to will be very grateful…