May 25, 2016 Do You Talk Too Much? Dave Matthews Band has a song called Too Much that laments what the songwriter sees as the excesses of modern society. Excesses in many things can be bad. I have been more aware recently of people tending to talk too much. When thinking about your most precious commodity, many people would agree that time IS answer. And what do you do if you tend to talk too much? You are freely and excessively abusing someone else’s valued commodity…time! Can you be more precise and succinct in your communications with coworkers, vendors and clients? Of course, I don’t mean that you should be rude…
February 15, 2016 Try Being Consider-ate! Have you considered what it truly means to be CONSIDERATE? Many people think it is just “being nice” to someone else. It is so much more than that, though! According to dictionary.com, the exact definition of “considerate” is showing kindly awareness or regard for another’s feelings, circumstances, etc. and marked by reflection; deliberate; prudent. All in all, being considerate seems like a good thing to be, right? Being considerate is not simply knee-jerk reaction to act nicely toward someone else. If you break down the word, CONSIDER is the biggest part. That means TO THINK ABOUT SOMETHING. Really consider situations from all sides before committing or reacting or doing something by rote. Consider the words…
May 21, 2013 How Do You Love Your Clients? Do you put yourself in your clients’ shoes? Are you empathetic? Can you feel their stress, pain and worry? How else will you be able to help them if you don’t become them? At least for a while… The best way to do this is to always be asking questions, and then listening to the answers. Clients don’t always want to tell you the truth or the whole truth. It is our job as interested problem solvers to get at the truth in order to provide the best help possible. Be caring and concerned. Be tender if you can. I…
