January 11, 2019 Is There Anything Else I Can Help You With? Anything At All? Pet peeve time. You buy something. Or travel somewhere. Or make plans. And something goes awry. What you ordered came in wrong. Or late. Or not at all. Your hotel room was not what you expected. Or too loud. Or dirty. Your restaurant reservations were lost. Or the food was bad. Or the service was rude. You know what I mean. What do you do? You could email, or post to social media, or go straight to skewering on Yelp. Or you could call customer service and try to get a resolution. After spending an hour online trying in vain…
December 7, 2018 Bumper Car Are You Getting Taken for a Ride, or Are You in the Driver’s Seat? Everyone likes to be in charge of their own day, right? It’s nice to have certain parameters and expectations of what we’re meant to do each day, certainly; but having ultimate control over what you do can really make the difference between a great day and a day full of SMH. I love my job, and almost everything about it. I have a list of items I need to accomplish each day, while allowing for “new business,” things that crop up unexpectedly and must be dealt…
November 2, 2018 Trust Me On This “Trust me. I’m in sales.” “The check’s in the mail.” “I won’t tell anyone.” “Don’t you believe me?” All of these statements and questions are asking others to put their trust in the person doing the asking. Why would one person trust another? Would you believe a stranger who walked up to the you on the street and asked you to trust him? I’m guessing not. Would you believe a close friend who had never steered you wrong in your long relationship? I’m thinking yes, you would. When you are not quite a total stranger to someone, yet not his…
