Getting bad service anywhere sucks, right? Having an inattentive server in a restaurant, or a rude ticket agent at the airport, or a grumpy cashier at the grocery store all can diminish the quality of your experience.
What is possibly worse than being on the receiving end of bad service? How about NO SERVICE AT ALL?
You don’t even have the chance to experience a negative interaction because NO ONE EVER GOT BACK TO YOU!
This inexplicable phenomenon happened to a work associate of mine recently, and it boggles the mind.
He wanted to identify a local marketing firm to help with an internal project. Seems straightforward, right? He Googled “Baltimore Marketing Firms” and discovered dozens and dozens of potential agencies. After doing some research, looking at reviews, forums, and AMA resources, he narrowed his search to 6 local agencies and contacted them with an inquiry.
Guess how many responded to him?
That’s right, zero.
Is it possible that he happened to pick the 6 agencies out of the dozens and dozens which are all so incredibly busy and have all the work they can handle that they decide they do not have to respond at all to a bona fide request for information about offered services?
And even if they are all busy, when did it become OK to simply ignore requests like this? Granted, it’s only been about a week, and it’s possible that someone might respond eventually, but does that sound right to you? It sure doesn’t to me.
If you are as appalled by this as I am, look at how your own company responds to requests like this and make sure you aren’t just as guilty.
And to the 6 Baltimore marketing companies who fell asleep at the wheel, I’m glad you’re all super busy, because you won’t be getting my friend’s business…he’s putting on his traveling shoes.